RETURNS AND REFUNDS

Our return policy

  1. The products can be returned within 14 days after they have been received if the products have any problem(eg: Product quality issues/Unsatisfactory products/Wrong item/Size problem

/Color problem,etc.)

Note: Please contact our customer service first if you want to return an item. Return without prior discussion and authorization will not be accepted and the buyer is responsible for the return costs.

 

Return Process

 

Return Policy conditions

  1. The following items cannot be returned or exchanged: swimwear, jewelry, and accessories
  2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  3. Items with non-returnable marks and free gifts cannot be returned.
  4. Partial goods of a complete sets cannot be returned.
  5. We do not accept returned items that have been sent back without proper returns requests.
  6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  7. Please besure to double-check your returns before shipping them out. We are not responsible for the return of products that is not bought from our store.
  8. Please include the following information in the return package :

1) Order number and product SKU of the item(s) you want to return.

2) Reasons for return.

  1. Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

 

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your original package. That is not our return address and will affect the processing of your return.

 

When we refund for the return

  1. Once your returned item has been received, and it complies with our returns policyconditions, we will issue a refund to you through the payment method used at the time of purchase.
  2. Please allow 2-3 weeks from the time you mail your return for it to be processed
  3. If you haven't received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

 

 

Contact us

If you have a unique situation that is not covered in the policy above, please contact  us at :support@shopalexx.com

Please contact our Customer service at support@shopalexx.com to get the return address.